a. Please take care to ensure accuracy when entering the delivery address for your order. Unfortunately, we are unable to redirect parcels once they have left our warehouse. Where the shipping address differs from the billing address, please ensure permission is obtained for the disclosure of personal information under the Privacy Act for third party recipients.
b. Delivery times on the website relate to the delivery service and do not include dispatch time. Orders placed with all stock ready to deliver will leave the warehouse within 1 business days. Orders for out of stock items will be sent within 1 business days of their arrival at our warehouse from our suppliers.
Delivery Within Australia
- The Same Day Dispatch Service guarantees same day dispatch for orders placed before 2 pm on a business day, and before 2 pm on the next business day following a weekend, NSW public holiday or Australia Post public holiday.
- On products identified as coming from an alternative warehouse, your dispatch confirmation email indicates that the order has been sent to a third party supplier to fulfil your order. Please refer to the product information for dispatch expectations from the supplier.
- Skytech Innovation online Shop delivers to Australian addresses using the Australia Post network. Delivery times quoted on our website refer to the time to deliver after the parcel has left our Fulfilment Centre, and have been supplied by Australia Post. ( http://auspost.com.au/parcels-mail/delivery-areas.html)
- For delivery to company addresses or workplaces, the Company Name and Floor/Level must be included in the address details.
- Please check the delivery address carefully, as parcels cannot be redirected once in transit.
- Where an order is returned to us as unclaimed, refused or insufficiently addressed, we will contact you by email for further instruction. Please note that additional delivery charges will apply to have these orders resent.
Additional Delivery Charges
- On rare occasions, we reserve the right to adjust delivery costs for large orders or bulky items. You will be contacted and asked to accept these charges before your order is dispatched. You may cancel your order at any time prior to dispatch.
- Where orders contain items that are 'ready to deliver' and items that need to be ordered from a supplier, we will send your order across two or more shipments, at your request. Please note that additional delivery charges will apply, even if the order contained a free shipping promo code. The additional delivery charge will be calculated on the sub total of the items being sent, and the delivery service chosen.
- Additional delivery charges may apply where a parcel has been returned unclaimed, refused or insufficiently addressed and is resent at your request.